Program Description:

AI, Culture, and Empathy: Using AI in L&D without Losing Human Connection and Inclusion

As AI tools reshape how we design, deliver, and scale learning, L&D professionals face a critical question: how do we harness these capabilities without sacrificing the human connection and inclusive practices that make learning effective? This session explores the intersection of artificial intelligence, organizational culture, and empathy in learning and development. Attendees will examine practical strategies for integrating AI into L&D workflows, from content creation to personalized learning paths, while safeguarding the relational, culturally responsive, and inclusive elements that drive real engagement and growth. Whether you're just starting to experiment with AI tools or looking to scale their use across your organization, you'll leave with a framework for making thoughtful, human-centered decisions about where and how AI belongs in your learning strategy.

Diana Chapoy Callahan is a bilingual, bicultural learning strategist and founder of LinkeLearn, a global consultancy focused on creating inclusive, accessible, and culturally adaptive learning experiences. She has led training initiatives for Microsoft, Uber, and international nonprofits, helping global teams navigate change, foster connection, and thrive across cultures. Diana is passionate about building learning that transcends borders—and strengthens human connection in every language.

LinkeLearn Podcast on YouTube

LinkeLearn Podcast on Spotify

ATD Capability aligned to this event: 

Building Personal Capability & Impacting Organizational Capability: Cultural Awareness & Inclusion, Organization Development and Culture, Future Readiness

• Skill in integrating diversity and inclusion principles in talent development strategies and initiatives.

• Skill in creating a culture which encourages and/or creates opportunities for dialogue and feedback between individuals and groups, for example designing collaborative work practices and/or spaces, and role-modeling effective feedback techniques.

• Knowledge of emerging learning technologies and support systems, for example collaborative learning software, learning management systems, authoring tools, and social media.

Associated credits: 1.25

ATD Recertification Credits:  

These credits are based on the ATD Capability Model may be applied towards recertification by Certified Professional in Talent Development (CPTD) and Associate Professional in Talent Development (APTD) credential holders.

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